There are cases where the customers, don’t pay within time or their cheque gets bounced due to insufficient balance. In such legal dispute cases, the Credit control team wants to move this customer out from regular follow-ups and put them into a separate follow-up list. Also, the legal dispute customer O/S statement has to be reviewed every fortnight with auditors to make sure bad debts are in control.

Today credit control team members are not able to do this from the system and rely on doing this manually in excel sheets out of the system.

In order to make their work easier, we have brought in a new function where the customers / Party can be marked as In Legal Dispute.

If the Customer / Party is marked as In Legal Dispute, then

• Job creation will be blocked
• Customer order creation will be blocked
• Creation of sales invoice will be blocked 
• If the Invoice is already in the Draft stage, submitting the Invoice won’t be allowed then.
• Collection/payment entry will be allowed
  
  

Note: If Credit controller permission is set at account setting then that authorized user can able to create sales Invoice and allow to process further actions

   
Following are the steps for how to mark any Customer in Legal Dispute,

Step 1: Go to the Shipments Navigation Menu > Network > Customers

Step 2: Open the particular Customer from the Customer list which has to be marked as In Legal Dispute

Step 3: Edit the Credit Control Detail Section, Credit Control Type must be set to Manual, in order to mark Credit Status for that customer as In Legal Dispute

Step 4: Save the changes made for Credit Control Details for the selected customer.


Accounts Receivable Report

Here it consists of a Credit Status filter wherein any party in Legal Dispute can be separately filtered out.

The credit-control status filter when selected will show the matching entries

• Credit Hold
• Credit Approved
• In Legal Dispute

By default entries of all approved stages will be shown.